Restaurant Partner Agreement

Partnership Overview

This agreement governs the relationship between Dory ("Platform") and your restaurant ("Partner"). By joining Dory, you agree to these terms and conditions.

Commission Structure & Revenue Breakdown

Commission Rate: 10–15%

Early Partners (0–6 months): 10% commission on food subtotal (you keep 90%)
Standard Rate (6+ months): 15% commission on food subtotal (you keep 85%)
What's Included: Order management, customer support, delivery coordination
What's Not Included: Payment processing (Stripe covers this separately)

Example: $100 food order (early partner)

Your restaurant keeps:$90.00

Dory commission (10%):$10.00

You: 90%

Dory: 10%

Payouts & Payments

Weekly Payouts

• Payouts are processed every Monday for the previous week's earnings
• Funds are transferred via Stripe Connect to your bank account
• Deposits typically clear within 1–2 business days
• You can view payout history in your Dory dashboard at any time

Note: Commission is calculated on the food subtotal only. Delivery fees, tips, and platform fees are not subject to commission.

Menu & Operations

You must keep menu items, prices, and availability current
You are responsible for food quality, preparation, and compliance with health codes
You must maintain accurate operating hours and accept orders only when you can fulfill them
You are responsible for managing your POS system integration (if applicable)
Dory may suspend your account if orders are consistently late or quality is poor

Customer Disputes & Refunds

Dory handles customer support and dispute resolution. Refund liability is split as follows:

Quality Issues (cold food, missing items, wrong order): Refund deducted from your next payout
Delivery Issues (driver accidents, lost order): Dory covers the delivery cost; you cover food cost
Billing Disputes: Dory investigates and determines liability within 5 business days

Termination

Either party may terminate this agreement at any time with 30 days written notice.

All outstanding earnings will be paid out on the next scheduled payout day
Your restaurant will be removed from the Dory platform immediately upon termination
You may reapply to join Dory after termination, but approval is not guaranteed

Immediate Termination: Dory may terminate without notice if you engage in fraud, harassment, illegal activity, or repeatedly violate these terms.

Liability & Disputes

Dory is not liable for driver conduct, customer behavior, or third-party actions
You are responsible for food safety, allergen labeling, and health code compliance
Disputes are governed by Alaska law and must be resolved through good-faith negotiation
Either party may pursue legal action if negotiation fails

Compliance & Marketing

You grant Dory permission to use your restaurant name, logo, and menu photos for marketing
You must comply with all local, state, and federal food safety regulations
You must not make false claims about food quality, ingredients, or sourcing
Dory reserves the right to remove restaurants that violate local regulations

Questions?

Last updated: May 6, 2026